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Our Privacy Policy

We (the George Weil Group of Companies) are aware of our responsibility for your privacy. We care how information about you is used and appreciate your trust in us to do it carefully and sensibly. By visiting this website, you are accepting and consenting to the information given in this Privacy Policy:

Control of Personal Information

Any personal information gathered by the website at www.georgeweil.com is controlled by George Weil & Sons Ltd, Old Portsmouth Road, Peasmarsh, Guildford, Surrey, GU3 1LZ, see below for payment information gathered on behalf of George Weil & Sons Ltd.

Collection and Use of Personal Information

The information we gather from customers helps us personalise and continually improve your shopping experience. We use the information to:

  • handle orders

  • deliver orders

  • process payments

  • communicate with you about orders, products, services and promotional offers

  • update our records and generally maintain your account

  • display content such as special offers and reviews

  • recommend products that might be of interest to you

  • improve our website and back-office platform

  • prevent or detect fraud or abuses of our website

  • enable third parties to carry out technical functions on our behalf

Types of information we gather:

1. Information you give us:

We receive and store information you enter on our website or give us in any other way. You can choose not to provide certain information but in doing so you may not be able to take advantage of many of our website's features. Information you give us includes information given when you:

  • browse or search the site

  • register on the site

  • place an order

  • communicate with customer services

As a result of those actions, you might supply us with such information as your name, address and phone number, details of people to whom purchases have been shipped (including address and phone number), content of e-mails to us, and financial information.

2. Automatic information:

We receive and store information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses this website. Examples of the information we collect and analyse include:

  • the Internet protocol (IP) address used to connect your computer to the Internet

  • login, e-mail address, password for this website

  • computer and connection information such as browser type and version

  • your operating system and platform

  • purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers

  • the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time)

  • products you viewed or searched for

3. Information from other sources:

We might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include:

  • updated delivery and address information from our couriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily

  • credit history information from credit bureaux, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers

Types of information gathered on our behalf:

Your credit card information is gathered at our secure checkout via Sage Pay.  Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council).  Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with, the information remains with the bank and George Weil & Sons Ltd have no access to this sensitive data.

Orders taken over the telephone are dealt with in a traditional manner and customers are asked for their payment details.  Payment card details are stored only until the transaction has been completed.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings. We recommend that you enable cookies on our website to take full advantage of the shopping experience. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you do leave cookies turned on, be sure to log off when you finish using a shared computer.

Does George Weil Share Information It Receives?

Gathering information about the shoppers at www.georgeweil.com is an important part of our business, and we take stringent steps to maintain the privacy and security of such information against unauthorized access. The George Weil group does not share any information collected about the user with any other third parties.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We also use a secure server hosting location, Firewall protection, controlled access and encryption technology to protect your data. While no system is completely foolproof, we take the security of your personal information very seriously, and our security measures are designed to protect that information in a responsible manner.

Can I Opt-Out of things you send?

You can always choose not to provide information, although that might prevent us from personalizing our service for you or prevent you from participating in a special offer or contest or taking advantage of certain website features. From time to time, George Weil & Sons Ltd will send newsletters and other emails to members and others who have agreed to be contacted by us. You can always choose not to receive email from us and messages carry opt-out or unsubscribe instructions at the bottom of the email. By subscribing to the newsletter, you are agreeing to receive emails from us until you unsubscribe from those emails. No information will be sent to any user who does not subscribe to our mailing list.

Privacy questions?

If you have any questions or concerns about privacy at www.georgeweil.com, please contact us and we will try our best to answer your questions.

Concerns about the business or any other matter?

The sales team have been trained to deal with most of your queries and will always try to help. If however, you are not happy with the service in any way, please md@georgeweil.com the Managing Director, Dr Ian Bowers, in confidence.

 
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