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Terms and Conditions

Select any of the following to find out more:

Your Guarantees
Damaged/Missing Goods
Returning Goods
Payment Options
Items out of Stock

 
Handling & Delivery Information
Overseas Customers
Prices
Product Advice
Contact Details

Your Guarantees

We know that mail order can add uncertainty about what you are buying, we want you to buy with absolute confidence.

  • We always set competitive prices.

  • You may change your mind and cancel your order at any time from placing the order until 7 working days after you take delivery. For details see Returning Goods below.

Your statutory rights are not affected by this guarantee.

Damaged/Missing Goods

Please contact us if you do not receive your order when expected. Although, next working day delivery is not guaranteed, there is rarely a delay. Parcels sent by our courier company can be traced through their tracking system. Call or email us with your concerns and we will investigate.

Do not accept parcels that appear to be damaged and notify us immediately if you have refused delivery or received a damaged parcel. If you do take delivery it is advisable to sign for goods as ‘unexamined’. Should the contents be damaged, you will need to answer enquiries and keep the packaging as evidence, otherwise we cannot accept responsibility for compensation. Damaged goods will be exchanged or refunded in full, plus any additional postage you incur.

Returning Goods

  • Please telephone us immediately if the goods arrive damaged. A full refund, including postage costs, will be made on receipt of the returned goods.

  • You may change your mind and cancel your order at any time from placing the order until 7 working days after you take delivery. Your cancellation must be in writing, either by letter or email, and the cost of returning the goods will remain your responsibility. The goods must be returned undamaged and capable for resale at the full price. You will receive a refund of the product cost, net of any restocking charge (10%) made, within 30 days. If preferred, a credit towards your account can be made. This guarantee cannot be extended to any item that has been made to your specification, or which is not a stock item, purchased to your special request.

  • If, in the unlikely event that the wrong goods are supplied, please telephone us. A full refund, including postage costs, will be made on receipt of the returned goods.

Payment Options

There are 5 payment options:

Pay now with a credit or debit card:

Credit card and debit card payments are processed through a secure payment page by an independent company called Sagepay (how secure am I? find out more...).  Sagepay ask you for your payment card details and then refer to the debit/credit card issuer. Validation is confirmed by the password you enter at this stage.  All your card details and password are handled by the card issuer and this information is not made known to George Weil & Sons Ltd. 

 

 

Pay later with a credit/debit card:

A confirmation email will be sent.  Telephone 01483 565800 and quote the order number to arrange payment with a credit/debit card within 5 working days.

Ordering for a school/college/workshop:

  • The minimum order value to qualify for Education discount is set at £200.00.

  • Education discount terms are available for bona-fide educational bodies.  Teachers and tutors who can provide proof of teaching i.e. copy of an advert, course materials etc. can also benefit from this scheme.

  • orders from education bodies can only be accepted if they are accompanied by an ‘official order’ number, usually issued by their finance department.

  • payment must be made 30 days from the invoice date by either BACS system, credit card or cheque.

  • we reserve the right to charge interest on overdue accounts. Interest will be charged at the minimum lending rate of Barclays Bank plc plus 5% per annum. Credit card payments will incur a 5% charge.

  • goods will remain the property of George Weil & Sons Ltd until such time that payment has been received in full. Title is retained over all goods previously supplied to the value of outstanding invoices.

  •  

Pay later with a cheque

A confirmation email will be sent.  Quote the order number on the back of the cheque and send it within 5 working days.

Payment for Overseas Customers

Any of the 4 previous options can be chosen as a method of payment, plus PayPal.

Items out of Stock

Our policy is to fill 95% of orders from stock. If we are out of stock on any item priced over £4.95, you will be notified and the remainder of your order will be sent as soon as the goods are available at no additional carriage cost.

Handling & Delivery Information

Orders received week days and before 12 noon will normally be delivered within 3 working days to addresses in the UK. If your parcel weighs less than 2.5kg, it will be delivered by Royal Mail, otherwise it will be delivered by courier.  Delivery time is not predictable but will be before 5.30pm, week days. Please see below for delivery information on orders from overseas.

If you place an order during the weekend, please allow a further 24 hours.

UK handling & delivery charges are:

orders up to £50.00 = £5.95
orders up to £94.99 = £4.45
orders over £95.00 = FREE delivery
magazines & magazine subscriptions = FREE delivery

Please ensure that your goods can be received as free re-delivery cannot be guaranteed.

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Overseas Customers

Orders from overseas customers are welcome. You will be advised of the delivery cost in a separate email. Please see above 'Payment Options' for method of payment.

Proceed through the check out area and provide us with payment details.

The goods will not be dispatched until we have received a response to our email confirming carriage costs.

For orders from within the EU, VAT at the current rate is included in the prices shown on this web site. For orders from countries outside the EU & Channel Islands, the total order value will be adjusted to remove the VAT. The buyer may be liable for import tax and duty at the rate set by their government.

Prices

All prices are shown inclusive of VAT (sales tax) at the current rate and will be charged to EU residents using the rate applicable at the invoice date. Non EU residents, and residents of the Channel Islands, do not pay sales tax for orders delivered to their residential address. The prices within the catalogue and published on the web site are subject to change without prior notice.

Product Advice

Due to the nature of the materials we sell, there will often be variation from batch to batch and with the papers, between sheets.  We suggest you order the required quantity to complete a project and we will try to match items as closely as possible. Whilst we are happy to give advice on product use, we cannot accept liability as conditions of use are totally outside our control.

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