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Customer Feedback for orders from George Weil & Sons Ltd

 

Thank you to our customers who have taken the time to provide us with feedback.  If there has been a problem we will try our hardest to resolve the issue, and where you have been happy with the service we will celebrate it with the same amount of energy.

'Many thanks for your prompt delivery of my Ladybug (Spinning Wheel), have put it together and it works like a dream.' M Brown
'Thank you so much for sending on this order so promptly. My husband called on my behalf on Wednesday and the parcel arrived on Thursday. It is rare that we get things sent so promptly here, so I wanted to let you know how much I appreciate your excellent service - and the fact that you took VAT off, without being asked - again, a rare occurrence. I will let the other participants on the felting course know that you are a very good company to order from.' R Thornton
'I'm delighted at how quickly you respond to orders. My last one arrived within 36 hours which I thought was excellent.' U Ross
Order received by us 12.43pm on 15th March and delivered next day 'Just to let you know I received my order this morning, excellent service thank you very much.' H Knibbs
'I would just like to say, thank you, for my first order, I am very impressed with your service and look forward to ordering again in the near future, happy Monday,' J Gallagher
'I just wanted to say thank you very much for your prompt and efficient service. I was most impressed by the next day delivery' P Perkins  - this order was picked and packed at 3pm and arrived the next day!
'The parcel arrived this morning - I only ordered it yesterday afternoon.  I just wanted to thank you very much -- you really are amazing!' C Sansbury
Ordered from Portugal on 6th October, customer's delighted message received 10th October! 'Just wanted to say thank you and congratulations for the speediest efficient service ever! So impressed with how quick this arrived today! The fabrics and silks are truly beautiful. thanks so very much.' J Scott
'Thank you for the wonderfully quick delivery of my fabrics, fibres and silks.  You always get my orders to me within 24 hours, and I am really impressed by your very good service. As a keen felt-maker, I look forward to continuing to place orders with your company - knowing that I will always get the best quality fibres at a reasonable price - and quickly!' L I Johnson
'I would like to thank you for a very fast efficient service, and look forward to doing business with you again.' V Hankins
I have just received a very well wrapped and secure parcel from you!!!! This service was speedier than speedy (ordered in the middle of the night 2nd Aug) and here it is already... I just thought I should let you know how pleased I am, as I am sure complaints arrive very speedily, but perhaps not praise! M Chalmers. This ladies order was placed in the early hours of Tuesday 2nd August.  It was processed and dispatched when we arrived at work on the same day, and she received the parcel on Wednesday 3rd August!  Although we do try our hardest, we can't always guarantee such a speedy service.
'I would just like to say how impressed I was to receive the books I ordered on Sunday this morning (Tuesday). I will definitely be telling my friends about your service and choice of craft items.' S Davies
'What great service - I'm always surprised and delighted when the order arrives, usually the next day!' J Jamieson
'Just want to say thanks for my order. It arrived in two days – excellent service as always.' K Malledent, Guernsey
'Thank you for fabulous service. The locker hooks arrived this morning. I can now teach people how to do locker hooking! Many thanks' C Steele
Thank you for your order. The total amount will be £18.51, this includes shipping charges to France and goods charged at £12.45. Please let us know if this will be ok to send. We look forward to hearing from you: 'Dear Jo, Yes it is ok . Thank you very much for your quick answer, such good service as usual!' D Seyrig
'You're customer service deserves full points, but what turned me away was the price of shipping, which could not compete with the lower price of another shop.' M Heiniö, Finland
'Spindle arrived first thing this morning - I'm very impressed with your service.' J Stewart
'I would just like to say many thanks for my items that I received this morning. The service that I have received from this company is absolutely excellent!' C Nicholls
'Thank you for your excellent customer service!' C Sheehan
'Items received with thanks. Top class service.' Barbara Nicol
'My order has arrived this morning, less than 24 hours after placing it. Excellent Service!' Laura Wild
'Thanks very much - order received today - brilliant service!' Julia O'Connell
'Great service and delivered very quickly. Many thanks' Chris James
Handspun, dyed & knitted socks by Karen Malledent'Hello everyone! The order which I made yesterday arrived this morning! Many thanks for your extremely fast and efficient service, as always. Attaching a photo of my 'flame' socks which I spun from your BFL top, dyed with your acid dyes and knitted. (They are on sale in my Etsy shop 'WonderWoollens.Etsy.com'). Many thanks again. Now I can do some more spinning and dyeing! Best wishes, Karen Malledent, Guernsey'  Click on the image to enlarge
'You guys are good! Order arrived this morning - less than 24 Hours. Fantastic!' Mrs P Dixon
'Dear People at George Weil & Sons Ltd, This is to let you know that the parcel with my order arrived today, all complete and in good condition. Thank you for the speedy dispatch, Best regards, Ms Benedetti'

'I have just received my order, thank you very much for the prompt delivery. A first class service, will be recommending you to friends. Karen X' Karen Witts

'Thank-you for my first copy of Polymer cafe magazine. Ordered yesterday afternoon and arrived this morning -SO efficient!' Gill Horn

'Just to say thank you for the fast delivery of my order once again! Very much appreciated, Karen Malledent (thank you for putting my 'Pineapple Hat' on your website!)'

'Hi just wanted to say thanks for such excellent service on order number 31475, good products. packing in less than 24hrs brilliant I will use you again and recommend you to my friends Regards Sonja Gundry'

'I just wanted to thank you very much indeed for the excellent service I received. I ordered a small quantity of Super Sculpey on Sunday afternoon and received the package on Tuesday. so many many thanks.' John Regan

Ordered Friday afternoon: 'Fantastic service, received on Saturday, Thank you so much! I will definitely use your company again' Mrs Emma V.

'I just wanted to commend you on the amazingly quick service – I was very surprised the art clay paste arrived the next day after ordering. Thanks very much!' Ginni Brinkley

'I am totally astounded at the efficient, polite 21st century service I have received from you all in respect of the above order. I placed the order on Wednesday 15th September am and it arrived here in Valencia 10.00 am this morning Friday 17th September. Usually I can wait for delivery from 6 to 14 days carrier service. Jo please pass on my thanks to all the staff at George Weil, I am placing the company on top of my supplier list. I will assemble the loom today or tomorrow and begin my masterpiece.' Patricia Phillips

'Uhhhmmmmm, thoroughly 'gobsmacked' I am folks - only ordered this yesterday, got this E-mail telling me it had been dispatched today, and a mere hour later it arrived in the morning post. Ya gotta tell me what vehicle ya use?!? Hope ya didn't bust anything getting it here, heheheh... 3rd time I've dealt with 'you' (G. W. Group - twice selectasine sg and this PCP order), and I can tell ya I'll be back - keep it up folks it's great work.' Rev. SR

'I have received my orders. I would like to tell that I am more than satisfied with your services, in fact I am really impressed. You can count on me to make the word to mouth work every time I will have the opportunity to make you some publicity.' Christine Morgan

'I have some feedback to give you about your website. It is currently quite difficult and lengthily to use, as I selected an item to buy, then wished to go back to the same page of products I had searched for but it comes up blank and you have to enter it in the search engine again. Also it was very annoying that I had selected all the items I wanted to buy but then once I logged in the checkout appeared as empty! Is it possible for you to improve this?' Grace Hall (We're hoping to have overcome these problems from the old website with this new version launched Nov 2010)

'I recently placed two orders with Fibrecrafts and I wanted to say how very pleased I am with the service I have received. There were no errors in the package received; the goods were well-packed and in good condition, and they arrived at my address with amazing speed! Well done, and thank you!' Heather Brand

This customers order was despatched to Holland just one day before it was delivered! 'Jo – the parcel already arrived late this afternoon. Thank you very much! This was really a speedy action.' Karina van Vught

'Fantastic! Ordered yesterday lunchtime, arrived this morning before breakfast - it must be a record! Thank you!' Glo Pringle

'Swiftly received the following day, many thanks for your prompt service.' Mrs Pering

'Thank you so much for your kind assistance, the COSHH information was just what I required. Also I want to compliment you on your excellent products.' Peter Llewdib

'I just thought I would say thank you for processing my order so quickly. It's not bad if you can order something on Friday morning and it arrives on Saturday. Thanks again' Amanda Towl

'Brilliant service, thank you, my order arrived today. Many thanks' Ann Burchnall  (Ordered on 16th July, delivered on the 17th)

'I'd also like to take the opportunity to say how impressed I was by the quality of your service following my first order from you last month. I'm very impressed. So well done!' Kate McGuinness

'I just wanted to write and say how very impressed I am by your turnaround time.  I can't believe I have my order already! Many many thanks'  Julie Shackson (Ordered on 2nd August, delivered on the 3rd)

'Hi just a thank you for your prompt service & delivery order placed Sunday parcel received Tuesday' Harold Hudson

 

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