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Customer Feedback for orders from George Weil & Sons Ltd


Thank you to our customers who have taken the time to provide us with feedback.  If there has been a problem we will try our hardest to resolve the issue, and where you have been happy with the service we will celebrate it with the same amount of energy.

"A quick note to say my order has arrived safely. Superfast delivery and very good communications as on previous orders." Y Richards
"My Venne Cottoline [Venne Organic Cotton/Linen Yarn Nm 37/2] arrived at my US address today. It was a very fast delivery; it didn't take all that much longer than it would have had I ordered it from Texas.

I love Venne Cotoline, I find it superior in hand than the other brands I have tried. Unfortunately it is only available in 100gr cones in the US. It is much easier to store 1 tube of 250gr that 2 tubes of 100gr.

As usual, superior merchandise and service at George Weil. Thank you. " J Utton

"Items ordered yesterday, arrived today. Excellent service thank you. " P Tayler
"My order arrived next day; excellent service as always." P Hutchinson
"Vari dent reed arrived 10.30 this morning thank you good price,fast service great communication will shop with you again." M Foden
"Thank you for the wool tops and bobbin. You unfailingly send my order so that I receive it the following day. Also helpful if I have a query on the phone. Excellent service." P Bell
"My excellent value for money order was received in less than 48 hours of ordering, beautifully packed. Another extremely satisfied customer!" J Cook
"Thank you for a brilliant service. Mordants ordered on Thursday evening and arrived on Saturday morning. A very happy dyer says thank you for your efficiency." M Cox
"Fantastic, excellent service. Just a note to say many thanks for the wonderful service. The portfolio arrived before lunch, today. Many thanks!" R Isom
"Great service! Thanks a lot" A Mountain
"Thanks very much for your speedy delivery. I was hoping it would arrive in time for me to take it to a friend’s home where we will be dyeing this weekend and it arrived a few days early." J Bohlen
"Execllent. Love this shop!" O Edie
"Fantastic service and prices very impressed!" D Ball
'Thanks once again for a great service. My order arrived safely today. Off to play now. Oops there goes the ironing again.' P Livingston
'Brilliant!!! The materials came so quick. They are for my daughters GCSE exam on Friday and your service was excellent, as are the materials. Thanks You have made a stressed out teenager very happy' A Woolf
'Great service thank you. Ordered yesterday morning and got my yarns ready for weaving today!' C Wright
'Your usual first class service. The dyes ordered yesterday arrived at lunch time today! Thank you very much' A Startin
'Thank you for your usual excellent service! Super fast delivery and beautifully packed.' J Davis

'Congratulations – you’ve done it again. Ordered the dyes mid morning yesterday and they arrived at 12.45 this lunch time!!! Thank you very much' A Startin

'Just received my order of an Ashford Riged Heddle Loom that I ordered yesterday lunchtime!! Fabulous service and delighted with my purchase... Can't wait to set it up and get weaving. Thank you for such wonderful service! One very satisfied customer!' S Groves

'I do not know how your Company does it time after time! Once again, I order/send the cheque on Wednesday and the goods (wonderfully packed) are in my hands today – Friday, before noon. Congratulations, and many thanks. Please pass on to all those concerned with such a superb service.' B Webster

'I placed an order with you yesterday at about 9.30 a.m. The parcel arrived at lunch time today!!! I have already spun a bit of the silk at 3 p.m. Fantastic service. Many thanks' A Startin

'Thank you once again for excellent service. My order arrived so quickly and was beautifully packed. Hope you all enjoy a well-deserved festive break.' J David

'Cheque sent Thursday, order received today – Saturday! Quite unbelievably good service. Thank you very much. I did not think that such excellent service existed in Britain now. A very satisfied customer.' B Webster

'WOW What can I say. Thank you all for such fantastic and efficient services I am extremely impressed. Thanks once again to everyone concerned.' S Lawless

Rigid heddle loom'Just writing to thank you for your prompt and efficient service.'

'I ordered a loom from you, online, on Thursday of last week. Not really needed at once but thought I would order it early for a birthday present. On Thursday evening I had a text from DHL telling me my parcel was on its way. I was impressed but imagined it would arrive after the weekend, if not later. Had another text to advise I could collect from local Homebase if preferred and arranged that. Text gave tracking information so looked next day and found my loom would be delivered that day! Collected it around four in the afternoon, the day after I had ordered it.'

'I am totally amazed, particularly as you do not charge for delivery. I will be browsing your website site for more equipment as I need it. Thank you. A very impressed customer' L Doran

'Once again I have received excellent service from your company. You offer a stunning selection of products at competitive prices and a very speedy service. Very many thanks' J Davis
'Wow congratulations I’m so impressed. Ordered at 3pm arrived next day at 12.15pm amazing well done. Thank-you.' T Owen
'Thank you for my order which arrived at 10.30 this am. I can't quite believe how quick it arrived having only placed the order late yesterday afternoon about 17 hours in total from order to arrival. Wonderful, have not ordered from you before but will be back and will recommend to friends. Thank you again' M Foden
'Wow that was fast, received my order this morning only ordered yesterday, thank you' S Shadforth
'I have just received my goods from you - which I ordered yesterday afternoon! Many thanks for such a prompt and courteous service.' G Smith
'I have just received my order. Many thanks for your fast and efficient service, as always.' K Malledent
'very impressed arrived yesterday!' E Hughs
'I put this order in yesterday morning and it has arrived already. That is completely brilliant service so I would just like to say thank you – it was a lovely surprise getting it so quickly.' D Storey
'Thank you for the delivery of my order. It's all arrived safely and very quickly.' J James
'I phoned earlier asking for advice about a drill, and whether you sold one. The person I spoke to didn't think you had one, but put me through to the MD, Ian. Ian in turn took the trouble to seek out the name of a drill he's got ... and gave me some advice about what to look for. The details don't matter, in fact. I just thought it was very nice of you both to take the trouble and time with a customer, even though it was clear from the off that you couldn't make a sale. Poor service is always so disappointing. Great service is a treat, and a pleasure, and worth recording. Thanks very much indeed.' F Carey
'Thank you once again for your excellent service. Ordered Friday pm and delivered Saturday 9am. Brilliant coloured tops as always. It is a pleasure doing business with you.' A Warland
'I just wanted to say thank you for how quickly you dispatched my recent order, it arrived this morning. Your website is easy to use and has an excellent range of products, so much so I have just placed another order!' A Bailey
Feedback about the Schacht School Loom 'Very many thanks for getting this to me so quickly. Up and running and is just ideal for tapestry work having a stand. Even better,it fits perfectly onto an old fashioned tea trolley that I can wheel around with it set up!' M Langton
Feedback from a customer in Australia! 'Just letting you know that your parcel of paint arrived this morning - 6 days! Excellent service, greatly appreciated.' J Herlihy
'Many thanks for such express delivery. I ordered these items whilst in Spain on the Sunday evening. When I arrived home on the Tuesday evening following, the parcel was sitting on the table! My neighbour had brought it in for me.' G Salt
'Thank you for the good and fast service! I'm looking forward to receive the parcel, have a nice day!' A Beeloo
'To all the staff that have / haven't helped me over the last few days you have gone over and above your duties, it is your kindness and guidance through my learning how to order and get what I wanted thank you all a million times. God bless you all.' C Rutherford
'Once again your service excels. I placed an order on Thursday (your first day back after a well-deserved Christmas and New Year break) and received the goods this morning (Saturday). As usual, the items were well packaged and have already been in use! Very many thanks' J Davis
'@GeorgeWeilGroup Fabulous service from you. Thanks. Ordered some art materials yesterday. Received them today! Happy Christmas :)' ‏@BOOGE64 Twitter
'Got the package, many thanks, great service. Happytimes for all of you.' C Frizell
'Very many Thanks indeed, All received; Beautifully packed and in top condition.' R Derwent
'I was so pleased to receive my order this morning, just one day after ordering online. The lady I spoke to was very helpful when I called to find out about your 3 for 2 offer too. So overall I was very impressed with the service and will be recommending your company to others.' L Sumser

'Thank you for swift fulfilment of my order - it arrived before 9am on Tuesday morning, great service' C Thomas (items ordered the day before)

'Thank you for very speedy service, received my order less than 24 hours after placing it!' S Lucas
'Fantastic website - very easy to use and full of everything I need for weaving!' M Hutchings
'@GeorgeWeilGroup you have excelled again. I placed an order at 5.00 yesterday and it arrived this morning.. Five Star Service.. Thank you!' Tweet from @WoolnWeave
'Thank you for your excellent service. Great products at good prices and amazingly fast delivery.' J Davis
'Goods arrived next day - as always. Excellent service. Thanks.' P Bell
'Hi. I rang yesterday to make payment for the items and was pleasantly surprised to find that my items had been delivered first thing this morning. So pleased with the item and really didn't expect for it to arrive so quickly. Fantastic service, thank you very much!' B Smith
'I have received my clay extruder gun today, less than 24 hours after placing the order. Well done on such a prompt service.' D Tench
'Thanks for your very prompt service - my order arrived the next day.' R Dawson
'Thanks for the dyes, which as always arrived very fast. You are simply The Best!' C Sansbury
'Thank you for your prompt delivery. I'm very excited about experimenting with them!' J Maddison
'Thank you for your prompt service - the heddles arrived today, much quicker than I expected.' M Newman
'Just received my order, thanks so much for super fast service and top quality goods. Would recommend to all.' C Campbell
'Arrived yesterday morning first thing – excellent service, thank you.'  L Traer-Clark
'Thank you for your email regarding my order, within 2 hrs of placing my order it's on its way to me, fantastic service.' K Simmonds
'Absolutely brilliant service. Thank you.' J Ager
'You're WONDERFUL!!!! SOOO quick with my urgent order. Many many thanks' S Tyszko
'I just wanted to say how impressed I was with your service. I placed my order at about 10:40 on the 21st December and it arrived about 11:00 on the 22nd December. Well done to you and your despatch team. Merry Christmas to you all.' D Brown
'Many thanks indeed for your incredibly rapid delivery. The "mad scientist's lab" which had taken over my kitchen can now be sorted out! Kind regards, Yay mad iron age dyer of Okehampton.' D Durman
'My order arrived this morning. Thank you so much for your efficiency, as always. I was hoping it would arrive today as I am going to a felting course first thing tomorrow. Wool tops look as good as always. Keep up the good work and Merry Christmas!' A Warland
'It was great service to receive my merino wool tops today in time for my class tomorrow. My order was only placed yesterday. Thank you for such excellent service.' C Legee
'Many thanks for the swift response to my order, placed yesterday. I am pleased to tell you it arrived this morning. An excellent service.' M Bonsall.
'I would like to thank you for a very prompt efficient service. My order arrived in good order and exactly what I had hoped for. I hope to do business with you again.' V Hankins.
'So glad I found your site - user friendly website and brilliant delivery - thank you' P Jones
'...arrived first thing this morning - very impressive. Thank you for your excellent service.' K Noble
'George Weil are amazing, with the goods delivered just 24 hours after I ordered them. Thanks very much for really excellent service.' C Sansbury
'Just a few words to thank you for the excellent service in supplying the chemical I recently ordered; it arrived just before 10:00 am the day after ordering.' J Gould
'It was a pleasure to find such a simple yet comprehensive web site.  Easy transaction and so important an extremely prompt delivery.  Thank you, I look forward to doing business with you again' R Beck
'Excellent service. Very prompt delivery, good quality goods. What more can I say?' J Parslow
'Not very impressed that I first of all had to register on your site, then my basket was suddenly emptied before I could put through my purchases!' N Cole - As far as we are aware this is a rare occurrence.  The contents of your shopping basket may disappear because the page has 'timed-out', this is due to inactivity of over 20 minutes.
'Thank you for sending my order (placed on Monday) so promptly. It arrived safely on Tuesday morning. Excellent sales service.' O Mcgarvey
Customer F Walker wrote 'Wow and thank you' when she discovered that her order had been dispatched on the same day it was placed.
'I spoke to someone yesterday about the delivery time of my order because I was worried I might not get it before I went away on Friday. I got it this morning!! Less than 24 hours after I ordered it! Fantastic service....I really appreciated it! Thank you so much!! I'll be back :)' L Rom
'Thank you for your very quick dispatch of my dyeing kit. I am looking forward to experimenting to discover how to produce many colours. First class service.' A Devine
'Just wanted to let you know, I got the Inkle loom as ordered last week. Thank you for that and delivery was quick as always. Tried it out yesterday for the first time, love it thank you. Nice doing business with you and will be in touch soon again, I'm sure.' G Kenny
'Brilliant service. In the Highlands we really appreciate suppliers who don't charge extra for delivery to us and super-fast delivery. I ordered yesterday and the goods were delivered this morning. Thank you.' M Littlewood
'I just wanted to say that I was very happy with your speedy service - I placed my order yesterday and received it this morning.' P Pattison
 'I am speechless (for once). Thank you sincerely for your speedy action to my problem. In this day and age where after-sales service appears to be non-existent it is refreshing when a miracle happens. Kindest Regards For All Your Efforts.' P Phillips Read the full story on our blog!
'The order I placed yesterday pm arrived before 10 am today. All safely packed and complete. Who could ask for more!' I Press
'Just writing to thank you for my order which arrived this morning. I only ordered it yesterday afternoon so really pleased. I've just done a weekend Nuno felting workshop so fired with enthusiasm and eager to start my own projects. Excellent service, thank you' J Whitehouse
'Many thanks for your prompt delivery of my Ladybug (Spinning Wheel), have put it together and it works like a dream.' M Brown
'Thank you so much for sending on this order so promptly. My husband called on my behalf on Wednesday and the parcel arrived on Thursday. It is rare that we get things sent so promptly here, so I wanted to let you know how much I appreciate your excellent service - and the fact that you took VAT off, without being asked - again, a rare occurrence. I will let the other participants on the felting course know that you are a very good company to order from.' R Thornton
'I'm delighted at how quickly you respond to orders. My last one arrived within 36 hours which I thought was excellent.' U Ross
Order received by us 12.43pm on 15th March and delivered next day 'Just to let you know I received my order this morning, excellent service thank you very much.' H Knibbs
'I would just like to say, thank you, for my first order, I am very impressed with your service and look forward to ordering again in the near future, happy Monday,' J Gallagher
'I just wanted to say thank you very much for your prompt and efficient service. I was most impressed by the next day delivery' P Perkins  - this order was picked and packed at 3pm and arrived the next day!
'The parcel arrived this morning - I only ordered it yesterday afternoon.  I just wanted to thank you very much -- you really are amazing!' C Sansbury
Ordered from Portugal on 6th October, customer's delighted message received 10th October! 'Just wanted to say thank you and congratulations for the speediest efficient service ever! So impressed with how quick this arrived today! The fabrics and silks are truly beautiful. thanks so very much.' J Scott
'Thank you for the wonderfully quick delivery of my fabrics, fibres and silks.  You always get my orders to me within 24 hours, and I am really impressed by your very good service. As a keen felt-maker, I look forward to continuing to place orders with your company - knowing that I will always get the best quality fibres at a reasonable price - and quickly!' L I Johnson
'I would like to thank you for a very fast efficient service, and look forward to doing business with you again.' V Hankins
I have just received a very well wrapped and secure parcel from you!!!! This service was speedier than speedy (ordered in the middle of the night 2nd Aug) and here it is already... I just thought I should let you know how pleased I am, as I am sure complaints arrive very speedily, but perhaps not praise! M Chalmers. This ladies order was placed in the early hours of Tuesday 2nd August.  It was processed and dispatched when we arrived at work on the same day, and she received the parcel on Wednesday 3rd August!  Although we do try our hardest, we can't always guarantee such a speedy service.
'I would just like to say how impressed I was to receive the books I ordered on Sunday this morning (Tuesday). I will definitely be telling my friends about your service and choice of craft items.' S Davies
'What great service - I'm always surprised and delighted when the order arrives, usually the next day!' J Jamieson
'Just want to say thanks for my order. It arrived in two days – excellent service as always.' K Malledent, Guernsey
'Thank you for fabulous service. The locker hooks arrived this morning. I can now teach people how to do locker hooking! Many thanks' C Steele
Thank you for your order. The total amount will be £18.51, this includes shipping charges to France and goods charged at £12.45. Please let us know if this will be ok to send. We look forward to hearing from you: 'Dear Jo, Yes it is ok . Thank you very much for your quick answer, such good service as usual!' D Seyrig
'You're customer service deserves full points, but what turned me away was the price of shipping, which could not compete with the lower price of another shop.' M Heiniö, Finland
'Spindle arrived first thing this morning - I'm very impressed with your service.' J Stewart
'I would just like to say many thanks for my items that I received this morning. The service that I have received from this company is absolutely excellent!' C Nicholls
'Thank you for your excellent customer service!' C Sheehan
'Items received with thanks. Top class service.' Barbara Nicol
'My order has arrived this morning, less than 24 hours after placing it. Excellent Service!' Laura Wild
'Thanks very much - order received today - brilliant service!' Julia O'Connell
'Great service and delivered very quickly. Many thanks' Chris James
Handspun, dyed & knitted socks by Karen Malledent'Hello everyone! The order which I made yesterday arrived this morning! Many thanks for your extremely fast and efficient service, as always. Attaching a photo of my 'flame' socks which I spun from your BFL top, dyed with your acid dyes and knitted. (They are on sale in my Etsy shop ''). Many thanks again. Now I can do some more spinning and dyeing! Best wishes, Karen Malledent, Guernsey'  Click on the image to enlarge
'You guys are good! Order arrived this morning - less than 24 Hours. Fantastic!' Mrs P Dixon
'Dear People at George Weil & Sons Ltd, This is to let you know that the parcel with my order arrived today, all complete and in good condition. Thank you for the speedy dispatch, Best regards, Ms Benedetti'

'I have just received my order, thank you very much for the prompt delivery. A first class service, will be recommending you to friends. Karen X' Karen Witts

'Thank-you for my first copy of Polymer cafe magazine. Ordered yesterday afternoon and arrived this morning -SO efficient!' Gill Horn

'Just to say thank you for the fast delivery of my order once again! Very much appreciated, Karen Malledent (thank you for putting my 'Pineapple Hat' on your website!)'

'Hi just wanted to say thanks for such excellent service on order number 31475, good products. packing in less than 24hrs brilliant I will use you again and recommend you to my friends Regards Sonja Gundry'

'I just wanted to thank you very much indeed for the excellent service I received. I ordered a small quantity of Super Sculpey on Sunday afternoon and received the package on Tuesday. so many many thanks.' John Regan

Ordered Friday afternoon: 'Fantastic service, received on Saturday, Thank you so much! I will definitely use your company again' Mrs Emma V.

'I just wanted to commend you on the amazingly quick service – I was very surprised the art clay paste arrived the next day after ordering. Thanks very much!' Ginni Brinkley

'I am totally astounded at the efficient, polite 21st century service I have received from you all in respect of the above order. I placed the order on Wednesday 15th September am and it arrived here in Valencia 10.00 am this morning Friday 17th September. Usually I can wait for delivery from 6 to 14 days carrier service. Jo please pass on my thanks to all the staff at George Weil, I am placing the company on top of my supplier list. I will assemble the loom today or tomorrow and begin my masterpiece.' Patricia Phillips

'Uhhhmmmmm, thoroughly 'gobsmacked' I am folks - only ordered this yesterday, got this E-mail telling me it had been dispatched today, and a mere hour later it arrived in the morning post. Ya gotta tell me what vehicle ya use?!? Hope ya didn't bust anything getting it here, heheheh... 3rd time I've dealt with 'you' (G. W. Group - twice selectasine sg and this PCP order), and I can tell ya I'll be back - keep it up folks it's great work.' Rev. SR

'I have received my orders. I would like to tell that I am more than satisfied with your services, in fact I am really impressed. You can count on me to make the word to mouth work every time I will have the opportunity to make you some publicity.' Christine Morgan

'I have some feedback to give you about your website. It is currently quite difficult and lengthily to use, as I selected an item to buy, then wished to go back to the same page of products I had searched for but it comes up blank and you have to enter it in the search engine again. Also it was very annoying that I had selected all the items I wanted to buy but then once I logged in the checkout appeared as empty! Is it possible for you to improve this?' Grace Hall (We're hoping to have overcome these problems from the old website with this new version launched Nov 2010)

'I recently placed two orders with Fibrecrafts and I wanted to say how very pleased I am with the service I have received. There were no errors in the package received; the goods were well-packed and in good condition, and they arrived at my address with amazing speed! Well done, and thank you!' H Brand

'just to tell you i have received the order and i am very happy....i am impressed with the company..very professional and i am pleased with the products and speed of thank you...i will be doing business with you there no feedback that i can place to help you receive more orders? i would be willing to do this...' C Fisher So here is Clare's feedback! Our customers are also welcome to post comments on Facebook and Twitter

This customers order was despatched to Holland just one day before it was delivered! 'Jo – the parcel already arrived late this afternoon. Thank you very much! This was really a speedy action.' Karina van Vught

'Fantastic! Ordered yesterday lunchtime, arrived this morning before breakfast - it must be a record! Thank you!' Glo Pringle

'Swiftly received the following day, many thanks for your prompt service.' Mrs Pering

'Thank you so much for your kind assistance, the COSHH information was just what I required. Also I want to compliment you on your excellent products.' Peter Llewdib

'I just thought I would say thank you for processing my order so quickly. It's not bad if you can order something on Friday morning and it arrives on Saturday. Thanks again' Amanda Towl

'Brilliant service, thank you, my order arrived today. Many thanks' Ann Burchnall  (Ordered on 16th July, delivered on the 17th)

'I'd also like to take the opportunity to say how impressed I was by the quality of your service following my first order from you last month. I'm very impressed. So well done!' Kate McGuinness

'I just wanted to write and say how very impressed I am by your turnaround time.  I can't believe I have my order already! Many many thanks'  Julie Shackson (Ordered on 2nd August, delivered on the 3rd)

'Hi just a thank you for your prompt service & delivery order placed Sunday parcel received Tuesday' Harold Hudson


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