Winsor & Newton Artists Willow Charcoals, Medium – choose from 3 pack sizes

This is a summary of the information that can be found in our Terms & Conditions.

If an item is available for order, it will say In stock above the quantity field and "Add to Basket". If the item does not say In stock, it is still available for order but there will be a delay until new stock arrives. You will be provided with an expected delivery date once it is known.

We aim to dispatch 98% of orders placed before noon (Monday–Friday) on the same working day, using either a courier or Royal Mail Tracked service within the UK. Please see below for full delivery details.

UK DELIVERY

Orders placed before noon (Monday to Friday) are sent out the same working day. UK handling & delivery charges are:

• orders up to £149.99 = £7.90 for Royal Mail Tracked 24 delivery (24 hour service).
• orders over £150.00 = FREE. Although delivery is FREE for orders over £150.00, a small number of heavier or bulky items will have a surcharge of £20.00. This is applied at checkout. There is also the option to pay £9.95 for faster delivery with Royal Mail Tracked 24 delivery (24 hour service).

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OVERSEAS DELIVERY

We welcome orders from overseas, please refer to our Terms & Conditions for full details.

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NEED TO CANCEL OR MAKE A RETURN?

• You may change your mind and cancel your order at any time from placing the order until 14 working days after you take delivery.
• Your cancellation must be in writing, either by letter or email, and the cost of returning the goods will remain your responsibility.
• The goods must be returned undamaged and capable for resale at the full price within 14 days of your cancellation.
• You will receive a refund of the product cost, net of any restocking charge (this will be 10% if outside our return policy), within 14 days of receiving the returned order. If preferred, a credit towards your account can be made.

This guarantee cannot be extended to any item that has been made to your specification, or which is not a stock item, purchased to your special request. Your statutory rights are not affected by this guarantee.