Ashford Rigid Heddle Loom – 2nd Heddle Kit
Ashford products are made in New Zealand, shipped by sea and then distributed through an agent in the UK. This arrangement gives rise to many issues with long and unpredictable delays in receiving stock and inadequate communications over deliveries. We find this extremely embarrassing but are unable to influence Ashford’s practices which are so damaging to customer relations. Please bear with us.
Situation as at 10 December 2021: We now understand that the shipment due to be with us before Christmas, will not be landed until the New Year. This is expected to include a number of out-of-stock products but the agents do not tell us how many of the back-ordered items will be passed to us. Please excuse our confusion. It is not the way we want to run our business.
We update our stock levels daily. If the product shows “in stock” the item is available to order
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